TERMS AND CONDITIONS OF SERVICE

Last updated: May 21, 2026

Welcome to Tails & Soul.
The terms “we”, “us” and “our” refer to Tails & Soul. We operate this online store and all related services, including content, tools, products, and features offered through the website (the “Services”).

Our store is powered by Shopify, which allows us to provide our products and services securely and efficiently.

By accessing, browsing, or using our Services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you should not use this website.

1. ACCESS AND ACCOUNT

By using our Services, you confirm that:

• You are of legal age according to the laws applicable in your place of residence.
• All information provided by you is accurate, current, and complete.
• You are responsible for maintaining the confidentiality of your account and password.

We reserve the right to suspend or terminate accounts that provide false information or misuse the platform.

2. PRODUCTS

We strive to display our pet products as accurately as possible. However:

• Colors or appearance may vary depending on the device or screen used.
• Some images are for illustrative purposes only.
• Product descriptions and availability may change without prior notice.

Due to our dropshipping business model, some products may be shipped directly from third-party suppliers.

3. ORDERS

By placing an order, you are making an offer to purchase.

Tails & Soul reserves the right to accept, reject, or cancel any order for reasons including:

• Errors in pricing or descriptions.
• Suspected fraud.
• Stock or availability issues.

An order is only considered accepted once payment has been confirmed and a confirmation email has been sent.

4. PRICES AND BILLING

All prices are displayed in euros (€) unless otherwise stated.

Prices may change without prior notice. The applicable price will be the one displayed at the time the order is placed.

Unless otherwise specified, prices do not include:

• Shipping costs
• Customs duties
• Import taxes

The customer agrees to provide valid and updated payment and billing information.

5. SHIPPING AND DELIVERY

As we operate through dropshipping:

• Delivery times are estimates only.
• Some orders may arrive in separate packages.
• Typical delivery times range from 7 to 30 business days, depending on destination and supplier.

We are not responsible for delays caused by:

• Shipping carriers
• Customs procedures
• Circumstances beyond our control

Once the order is handed over to the carrier, the risk of loss transfers to the customer.

6. RETURNS AND REFUNDS

Returns will be handled according to our Refund Policy.

To request a return:

• The product must be unused and in its original condition.
• The request must be made within the legally applicable return period after receiving the order.

Returns will not be accepted for customized products or opened/used pet hygiene items.

7. INTELLECTUAL PROPERTY

All website content, including:

• logos,
• images,
• texts,
• designs,
• graphics,
• videos,
• brand names,

is the property of Tails & Soul or its respective owners and is protected by intellectual property laws.

Any reproduction, distribution, or use of the content without prior written authorization is prohibited.

8. THIRD-PARTY TOOLS AND SERVICES

The website may include tools, links, or services provided by third parties.

We do not control or guarantee the operation, security, or content of these external services, and their use is entirely at the user’s own risk.

9. RELATIONSHIP WITH SHOPIFY

Our store uses Shopify as its ecommerce platform.

However, all purchases made on this website are conducted directly with Tails & Soul. Shopify is not responsible for products, shipping, warranties, or transactions carried out through our store.

10. PRIVACY AND PERSONAL DATA

Personal information collected through the Services will be handled in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

By using our Services, you consent to such data processing.

11. REVIEWS AND FEEDBACK

If you submit reviews, suggestions, comments, or any other content:

• You grant us permission to use such content for commercial or promotional purposes.
• You guarantee that the submitted content does not infringe third-party rights or contain illegal, offensive, or misleading material.

We reserve the right to remove inappropriate content.

12. ERRORS AND INACCURACIES

Occasionally there may be typographical errors, inaccuracies, or outdated information related to:

• pricing,
• promotions,
• availability,
• shipping times,
• product descriptions.

We reserve the right to correct such errors and cancel affected orders if necessary.

13. PROHIBITED USES

You may not use the website for:

• Illegal or fraudulent activities.
• Distribution of malware or spam.
• Violating intellectual property rights.
• Collecting user data without consent.
• Interfering with the security or operation of the website.

We may suspend or terminate access for users who violate these rules.

14. TERMINATION OF SERVICE

We reserve the right to suspend or terminate access to our Services at any time if we believe these Terms have been violated.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Tails & Soul shall not be liable for:

• indirect losses,
• damages resulting from product use,
• shipping delays,
• service interruptions,
• loss of data or profits.

All products and services are provided “as is” and “as available”.

16. GOVERNING LAW

These Terms and Conditions shall be governed by applicable Spanish and European laws.

Any disputes shall be submitted to the competent courts in accordance with applicable regulations.

17. CHANGES TO THESE TERMS

We may update these Terms and Conditions at any time.

Any changes will become effective immediately upon publication on the website.

18. CONTACT INFORMATION

For any questions regarding these Terms and Conditions, you may contact us at:

📧 tailandsoul.ventas@gmail.com